ELAU PMC-2/11/05/000/00/00/01/00/00控制器
產(chǎn)品和服務(wù)選項(xiàng)
如果您遇到安裝問(wèn)題或不滿(mǎn)意
伍德沃德產(chǎn)品的性能,提供以下選項(xiàng):
?參考手冊(cè)中的故障排除指南。
?聯(lián)系系統(tǒng)的制造商或包裝商。
聯(lián)系服務(wù)于您所在地區(qū)的伍德沃德全方位服務(wù)經(jīng)銷(xiāo)商。
?聯(lián)系伍德沃德技術(shù)援助(參見(jiàn)“如何聯(lián)系伍德沃”本章稍后部分)并討論您的問(wèn)題。在許多情況下,您的問(wèn)題
可以通過(guò)電話(huà)解決。如果不是,您可以選擇哪種行動(dòng)方案
根據(jù)本章中列出的可用服務(wù)進(jìn)行
OEM和分裝商支持:許多伍德沃德控制和控制設(shè)備是安裝到設(shè)備系統(tǒng)中并由原始設(shè)備編程
制造商(OEM)或其工廠的設(shè)備包裝商。在某些情況下
編程由OEM或包裝商提供密碼保護(hù),它們是最好的產(chǎn)品服務(wù)和支持的來(lái)源。伍德沃德產(chǎn)品的保修服務(wù)與設(shè)備系統(tǒng)一起裝運(yùn)時(shí),也應(yīng)通過(guò)OEM或包裝工。有關(guān)詳細(xì)信息,請(qǐng)查看您的設(shè)備系統(tǒng)文檔。
伍德沃德業(yè)務(wù)合作伙伴支持:伍德沃d與獨(dú)立業(yè)務(wù)合作伙伴的全球網(wǎng)絡(luò),其使命是為
伍德沃德控件的用戶(hù),如下所述:
?全方位服務(wù)經(jīng)銷(xiāo)商對(duì)銷(xiāo)售、服務(wù)和服務(wù)負(fù)有主要責(zé)任,
系統(tǒng)集成解決方案、技術(shù)支持和售后服務(wù)
在特定地理區(qū)域內(nèi)銷(xiāo)售標(biāo)準(zhǔn)伍德沃德產(chǎn)品以及細(xì)分市場(chǎng)。
?授權(quán)獨(dú)立服務(wù)設(shè)施(AISF)提供授權(quán)
服務(wù)包括伍德沃德的維修、修理零件和保修服務(wù)利益服務(wù)(而非新單元銷(xiāo)售)是AISF的主要任務(wù)。
?公認(rèn)的發(fā)動(dòng)機(jī)改裝商(RER)是一家獨(dú)立公司,其:是否對(duì)往復(fù)式燃?xì)獍l(fā)動(dòng)機(jī)和雙燃料進(jìn)行改造和升級(jí)轉(zhuǎn)換,并可提供全系列的伍德沃德系統(tǒng)和用于改裝和大修、排放符合性升級(jí)的部件,長(zhǎng)期服務(wù)合同、緊急維修等。
?公認(rèn)的渦輪機(jī)改裝商(RTR)是一家獨(dú)立公司,其:是否在全球范圍內(nèi)進(jìn)行蒸汽和燃?xì)廨啓C(jī)控制改造和升級(jí),以及可以提供全系列的伍德沃德系統(tǒng)和組件改裝和大修、長(zhǎng)期服務(wù)合同、緊急維修等。
Product Service Options If you are experiencing problems with the installation, or unsatisfactory performance of a Woodward product, the following options are available: ? Consult the troubleshooting guide in the manual. ? Contact the manufacturer or packager of your system. ? Contact the Woodward Full Service Distributor serving your area. ? Contact Woodward technical assistance (see “How to Contact Woodward” later in this chapter) and discuss your problem. In many cases, your problem can be resolved over the phone. If not, you can select which course of action to pursue based on the available services listed in this chapter. OEM and Packager Support: Many Woodward controls and control devices are installed into the equipment system and programmed by an Original Equipment Manufacturer (OEM) or Equipment Packager at their factory. In some cases, the programming is password-protected by the OEM or packager, and they are the best source for product service and support. Warranty service for Woodward products shipped with an equipment system should also be handled through the OEM or Packager. Please review your equipment system documentation for details. Woodward Business Partner Support: Woodward works with and supports a global network of independent business partners whose mission is to serve the users of Woodward controls, as described here: ? A Full Service Distributor has the primary responsibility for sales, service, system integration solutions, technical desk support, and aftermarket marketing of standard Woodward products within a specific geographic area and market segment. ? An Authorized Independent Service Facility (AISF) provides authorized service that includes repairs, repair parts, and warranty service on Woodward's behalf. Service (not new unit sales) is an AISF's primary mission. ? A Recognized Engine Retrofitter (RER) is an independent company that does retrofits and upgrades on reciprocating gas engines and dual-fuel conversions, and can provide the full line of Woodward systems and components for the retrofits and overhauls, emission compliance upgrades, long term service contracts, emergency repairs, etc. ? A Recognized Turbine Retrofitter (RTR) is an independent company that does both steam and gas turbine control retrofits and upgrades globally, and can provide the full line of Woodward systems and components for the retrofits and overhauls, long term service contracts, emergency repairs, etc.